Whats wrong with faulty machines!

Amilessly surfing the net I came across this article on an Air India flight to LA being cancelled. I never thought that Air India knew anything about customer service and this further confirmed it.
However the highlight to me in this article was not the poor customer service. As a defence of flight cancellation due to faulty equipment the GM Public Relations says this - The aircrafts are 12 years old and problems are natural. Is there a problem with this statement or I am the only one. I had heard stories of poor in-flight service and how the check in luggage followed you with a three day lag. Howver I always thought AI to be an 'India' product and needed to be supported.
This statement howver has helped me make up my mind never to fly Air India ever. Thank You PR officer!!