Truth

Someone mentioned.........."Everything that is important can be measured. Anything that gets measured gets improved". They started measuring performance in office and things started to improve. They measured customer satisfaction and services improved. They have been measuring quality for ages. And may be thats why they have progress reports in school.
Had a crazy week at the dentists' office. A rather painful root canal this time. Now I have had dental treatments in India, the more painful ones. But they never "numbed" me for that. Here they don't work without local anastasia. I also found out that you can actually "negotiate" your payment for the treatment with your insurance company. True they have standard rates for a particular treatment, but its worthwhile to give them a call if that is going to ease off $100 bucks off your share of the pie. Always remebmer America is a country of "deals" and "negotiations". Never buy anything without a deal and never accept without negotiating. But let me also tell you that it requires a really persuasive guy to do this and I failed miserably!